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For Michelle Agnew, Global Head of Learning, Engagement, and Culture at CNH Industrial, the work of L&D goes far beyond delivering skills training. It’s about creating an environment where “people want to come to work, and they’re excited about that and giving it back.”
With more than 20 years of experience in HR and Talent Development which includes senior roles at the American Red Cross, Michelle has built a career around connecting learning to culture, engagement, and ultimately, business performance.
In this conversation, Michelle shares her views on where L&D is headed, how to link learning to ROI, and why human connection may become the ultimate differentiator in the age of AI. Read it now.